Shipping policy

# Shipping Policy

## Order Processing Times

All in-stock items that are not marked as Pre-Order in the product description will be processed and dispatched within 2–3 working days of your order being placed.

Orders are processed Monday to Friday, excluding weekends and public holidays.

Once your order has been dispatched, you will receive shipping confirmation and tracking details where applicable.

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## Pre-Order Items

Any item clearly marked as Pre-Order in the product description is subject to a longer processing and delivery timeframe.

Pre-order items are ordered once the stated pre-order period has ended. After the pre-order closing date:

1. We place our supplier order from the United States  
2. We wait for the shipment to arrive from the US to the UK  
3. Once stock arrives and is checked, your order will be packed and dispatched within 1–2 working days

Please note that pre-order delivery times may vary depending on supplier processing times, international shipping, customs clearance, and courier delays.

By purchasing a pre-order item, you acknowledge and accept the extended waiting period.

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## Shipping Delays

While we aim to meet all estimated dispatch times, delays may occasionally occur due to:

- supplier delays  
- customs processing  
- courier disruptions  
- high order volumes  
- public holidays  
- unforeseen circumstances outside of our control

We appreciate your patience and understanding in these situations.

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## Combined Orders

If your order contains both in-stock items and pre-order items, your full order may be held and shipped together once the pre-order item arrives, unless stated otherwise.

If you require separate shipping, please contact us before placing your order.

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## Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for delays, losses, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

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## Lost or Delayed Parcels

Once your parcel has been dispatched, delivery is handled by the shipping courier. While we will always do our best to assist, we are not responsible for courier delays, lost parcels, or delivery issues once the package has left our possession.

Please contact us if you experience any delivery issues so we can help where possible.

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## Contact Us

If you have any questions regarding your order or shipping times, please contact us and we will be happy to assist.